WALAKA SOFTWARE — Platform Terms of Use
Walaka Technologies, Lda · Maryah Building, Rua 1233, Bairro Central, No. 81, 5th Floor, Maputo, Mozambique
NUIT: 402145196 · Taxpayer number: 916713300 · Version: May 2026
These Terms and Conditions govern access to and use of Walaka Software, a product provided by Walaka Technologies, Lda, a Mozambican commercial company located at Maryah Building, Rua 1233, Bairro Central, No. 81, 5th Floor, Maputo, Mozambique, NUIT 402145196 and taxpayer number 916713300.
Walaka Software is a web-based business management platform designed for small and medium-sized enterprises, freelancers, consultants and service providers, with focus on invoicing, commercial management, financial control, reports, customers, products and information that supports tax compliance in Mozambique.
By creating an account, accessing, testing or using Walaka Software, the user confirms that they have read, understood and accepted these Terms and Conditions. If the user does not agree with these Terms, they must not use the platform.
For the purposes of these Terms, ‘Walaka Technologies’ or ‘Company’ means Walaka Technologies, Lda; ‘Walaka Software’ or ‘Platform’ means the product/software made available by the Company; ‘User’ means the individual or legal entity that accesses or uses the Platform; ‘Account’ means the access profile created for use of the service; and ‘User Data’ means the information entered or processed by the User on the Platform.
Walaka Technologies, Lda grants the User a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to access and use Walaka Software solely for the User's internal and lawful business purposes.
This license does not transfer to the User any ownership rights over the software, code, design, database, documentation, brand, interface, architecture, algorithms or other protected elements of Walaka Software.
The User may not copy, sell, resell, license, sublicense, distribute, modify, adapt, decompile, reverse engineer, attempt to discover the source code or use the Platform to create a competing product.
The User agrees to use Walaka Software responsibly, lawfully and in accordance with the functionalities made available by the Platform.
The User must not use the Platform for illegal, fraudulent, abusive, defamatory or unlawful purposes, or in a way that violates third-party rights, privacy, data protection, intellectual property or any applicable Mozambican rules.
The User must not attempt to bypass security mechanisms, interfere with servers, launch or facilitate attacks, insert malicious code, automate excessive access, collect other users' data without authorization or compromise the stability of the service.
Violation of these rules may result in suspension or termination of the account, without prejudice to the collection of outstanding amounts and the exercise of legal rights by Walaka Technologies, Lda.
The User is responsible for maintaining the confidentiality of access credentials and for all activities performed through the account.
The User must use strong passwords, limit internal access, assign appropriate permissions to team members and immediately notify Walaka Technologies, Lda in case of suspected unauthorized access, lost credentials or security incident.
Walaka Technologies, Lda may implement technical and administrative controls to strengthen platform security, including access profiles, audit logs, encryption and safeguards for sensitive data.
Walaka Software may be provided through subscription plans, trial periods, limited free plans, paid plans or commercial models defined by Walaka Technologies, Lda.
Features, usage limits, number of users, payment frequency, prices and commercial conditions will be stated in the selected plan, proposal, invoice, contract or applicable commercial communication.
Failure to pay within the applicable period may result in limitation, suspension or cancellation of access to the service, without prejudice to the obligation to pay overdue amounts.
Unless expressly stated otherwise, amounts paid for subscriptions already started are non-refundable, except where required by law, written agreement or commercial decision of Walaka Technologies, Lda.
User Data belongs to the User. Walaka Technologies, Lda processes such data only to the extent necessary to provide, maintain, protect, improve and support Walaka Software.
The User grants Walaka Technologies, Lda a limited authorization to store, process, technically copy, transmit and make available User Data within the Platform solely for the performance of the contracted service.
Walaka Technologies, Lda undertakes to treat User information as confidential and to adopt reasonable security measures, considering the nature of the information processed, including commercial, financial, tax and customer data.
The User is responsible for the quality, truthfulness, legality and lawfulness of the data entered into the Platform, including information about customers, suppliers, employees, products, commercial and tax documents.
Walaka Software may support the organization of commercial, financial and tax information, including invoicing data, VAT, ISPC, customers, products, reports and tax data communication files, where applicable.
The Platform does not replace accounting, tax, legal or administrative advice. The User remains responsible for validating issued documents, declared data, applicable tax regimes and obligations before the Tax Authority, INSS, regulators and other competent authorities.
Walaka Technologies, Lda may update features to follow legal, technical or operational changes, but does not guarantee that all specific obligations of each User will be automatically fulfilled without professional validation.
Walaka Technologies, Lda may provide support by email, help center, digital channels or other means communicated to users.
The Platform may be temporarily unavailable due to maintenance, updates, technical failures, security reasons, force majeure, third-party unavailability, internet services, hosting, APIs, payments or other factors beyond the Company's reasonable control.
Whenever reasonably possible, Walaka Technologies, Lda will seek to communicate scheduled maintenance and restore the service with diligence.
All intellectual property rights related to Walaka Software belong to Walaka Technologies, Lda or its licensors, including the brand, name, visual identity, interfaces, flows, documentation, structure, code, database, functionalities and associated materials.
Nothing in these Terms shall be interpreted as transferring intellectual property to the User. Use of the Platform only grants an authorization to access and use it within the limits defined herein.
Walaka Software is provided ‘as is’ and ‘as available’, without absolute guarantees of uninterrupted operation, total absence of errors, perfect suitability for specific purposes or automatic fulfillment of all User obligations.
To the maximum extent permitted by law, Walaka Technologies, Lda's liability for direct damages related to use of the Platform shall be limited to the amount actually paid by the User to the Company in the 12 months preceding the event giving rise to the claim.
Walaka Technologies, Lda shall not be liable for loss of profits, loss of opportunity, loss of data caused by the User's acts, third-party interruptions, tax or commercial decisions made without professional validation, indirect, special, incidental or consequential damages, except where the law imposes different liability.
Walaka Technologies, Lda may suspend or terminate the User's access in case of breach of these Terms, non-payment, abusive use, security risk, legal order, suspected fraud or use that harms the Platform, the Company or other users.
The User may cancel the subscription according to the conditions of the contracted plan. Amounts due up to the cancellation date remain payable.
Where technically possible and reasonable, the User may request export of User Data before final account closure, subject to technical, legal and security limitations.
Walaka Technologies, Lda shall not be liable for delays, failures or unavailability resulting from events outside its reasonable control, including power failures, internet failures, third-party services, natural disasters, governmental acts, conflicts, strikes, epidemics, cyberattacks, infrastructure incidents or other force majeure events.
These Terms are governed by Mozambican law.
The parties shall seek to resolve any dispute in good faith through amicable means. If no agreement is reached, the legally applicable courts or bodies in Mozambique shall have jurisdiction, unless otherwise agreed in writing by the parties.
Walaka Technologies, Lda may update these Terms to reflect legal, functional, technical, commercial or operational changes. Updated versions may be communicated through the Platform, website, email or other appropriate channel.
Continued use of Walaka Software after changes become effective constitutes acceptance of the new Terms, where permitted by law.
For matters related to these Terms, support, privacy or use of the Platform, the User may contact Walaka Technologies, Lda through the official channels made available by the Company.
Company details: Walaka Technologies, Lda; NUIT: 402145196; Address: Maryah Building, Rua 1233, Bairro Central, No. 81, 5th Floor, Maputo, Mozambique.
By creating an account, accessing or using Walaka Software, the User confirms that they have read, understood and accept these Terms and Conditions.