Terms and Conditions of Use

1. Acceptance of Terms

By using the Walaka Software system, the user (hereinafter referred to as "Client" or "User") expressly agrees to these Terms and Conditions. If you do not agree with any part of these terms, you must immediately cease using the system.

These terms constitute a legally binding agreement between the user and Walaka Software, Limited, a company legally registered in Mozambique.

2. Definitions

For the purposes of these Terms and Conditions:

• System/Software: The Walaka Software system, including all its features, modules, and components.
• User/Client: Individual or legal entity that uses the Walaka Software system.
• Data: All information, records, and documents entered, processed, or stored in the system.
• Service: All services provided by Walaka Software, including technical support, maintenance, and updates.

3. Service Description

Walaka Software is a business management and invoicing system that provides the following main features:

3.1. Invoicing Module

• Issuance of invoices, pro-forma invoices, receipts, and credit/debit notes
• Management of customized document series
• Multiple printing and export formats
• Support for multiple currencies and exchange rates
• Compliance with Mozambican tax legislation

3.2. Commercial Module

• Product and service management
• Inventory and stock control
• Customer and supplier management
• Quotes and commercial proposals
• Cash sales (POS)

3.3. Tax Compliance

• Export of SAF-T files (Standard Audit File for Tax purposes)
• Data export in CSV format for communication with the Tax Authority
• Automatic tax calculation (VAT, others)
• Generation of tax reports
• Transaction recording according to current legislation

3.4. Additional Features

• User and permission management
• Control panel with performance indicators
• Custom reports and analysis
• Multi-company system (multi-tenancy)
• Dark/light mode
• Multi-language support (Portuguese and English)

4. License of Use

Walaka Software grants the Client a non-exclusive, non-transferable, and revocable license to use the system, subject to the following terms:

1. The license is personal and non-transferable and may not be assigned to third parties without prior written authorization.
2. The Client may not copy, modify, distribute, sell, or sub-license the software.
3. Reverse engineering, decompilation, or disassembly of the software is prohibited.
4. The Client is responsible for maintaining the confidentiality of their access credentials.

5. Client Obligations

The Client undertakes to:

• Provide true, complete, and updated information during registration and use of the system.
• Use the system only for legitimate purposes and in accordance with applicable legislation.
• Maintain the security and confidentiality of their access data.
• Perform regular backups of their data.
• Immediately notify Walaka Software in case of unauthorized use of their account.
• Comply with all tax and legal obligations related to the use of the system.
• Not use the system for fraudulent, illegal, or unethical practices.

6. Data Protection and Privacy

Walaka Software is committed to protecting the privacy and security of its clients' data:

• Client data is stored on secure servers with encryption.
• Walaka Software does not share, sell, or rent personal data to third parties without express consent.
• The Client retains full ownership of their business and tax data.
• Walaka Software implements technical and organizational measures to prevent unauthorized access.
• The Client may request the export or deletion of their data at any time.
• The processing of personal data follows international best practices and applicable Mozambican legislation.

7. Technical Support and Maintenance

Walaka Software provides:

• Technical support through official channels (email, phone).
• Regular system updates to improve features and security.
• Correction of identified errors and bugs.
• Updated documentation and help materials.

Response time and support availability may vary depending on the contracted subscription plan.

8. Service Availability

Walaka Software strives to ensure maximum system availability, however:

• Scheduled interruptions for maintenance may occur, with clients being notified in advance whenever possible.
• Walaka Software does not guarantee uninterrupted service availability (24/7/365).
• We are not responsible for interruptions caused by external factors (internet failures, power outages, third-party providers).
• Clients are advised to maintain local backups of their critical data.

9. Payments and Billing

• Payment amounts and conditions are established at the time of contracting.
• Failure to pay on time may result in suspension or cancellation of system access.
• Amounts paid are non-refundable, except in situations expressly provided for by law.
• Walaka Software reserves the right to change prices upon 30 days prior notice.

10. Limitation of Liability

11. Intellectual Property

All intellectual property rights related to Walaka Software, including but not limited to source code, design, trademark, logos, and documentation, are the exclusive property of Walaka Software, Limited.

The Client does not acquire any ownership rights over the software, only a license to use as established in these terms.

12. Termination and Cancellation

The Client may cancel their subscription at any time, upon written notice.

Walaka Software reserves the right to suspend or cancel system access in case of:

• Violation of these Terms and Conditions.
• Non-payment of financial obligations.
• Fraudulent or illegal use of the system.
• Abusive behavior or harmful to services or other users.

In case of cancellation, the Client will have a period of 30 days to export their data before permanent deletion.

13. Updates to Terms

Walaka Software reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated to clients via email or system notification.

Continued use of the system after publication of changes constitutes acceptance of the new terms.

14. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Mozambique.

Any dispute arising from or related to these terms will preferably be resolved by amicable negotiation. In the event of no agreement, the courts of Mozambique will have exclusive jurisdiction.

15. Contact

For questions related to these Terms and Conditions, contact:

• Email: geral@walakasoftware.com
• Phone: +258 85 546 6964
• Website: www.walakasoftware.com